Starting April 1st our delivery window will be as follows:

• FREE DELIVERY in City of Ithaca, Town of Ithaca, Village of Lansing and Trumansburg* only
• Monday through Saturday (no Sunday delivery)
• $35 minimum purchase

We apologize but there is no scheduled delivery outside these areas (you may contact us to arrange a custom delivery outside these zones; a $20 fee will apply).

Delivery times as follows:

• Order by 2pm = same day delivery 3pm-7pm
• Order after 2pm = Next day delivery 2pm-7pm

*Delivery to Trumansburg: We will arrange this directly with you. Please place your order well in advance, so that we can arrange a convenient delivery time for you. You may request a day and time in the notes. Delivery may not be available every day.

We look forward to helping you stay safe!

May 20, 2020

Hello Friends of Red Feet,

We hope this finds you well and thriving, despite all the upheaval of the last three months. Thank you for your patience in adapting to using our phone and ecommerce system for ordering. We're still improving them every day: taking photos of the beautiful labels, adding product descriptions, and improving website efficiency.

Now that the reopening of New York has started, some of you have asked, "When will we be able to shop in person inside Red Feet again?"

First, we must step back to explain the path we have traveled up until now. As you probably know, we are a small store of only around 1,250 square feet. Our standards are to give very personal, "high touch" service as patiently as each individual needs. When COVID-19 became a serious threat to public health, we made the call to be the only wine and liquor store in Ithaca where clients could shop 100% contact-free. This protected our staff and clients throughout the rise and peak of the virus. We did not contribute to the community spread, and instead we worked to convey wines conveniently to you in order to support New York's stay-at-home orders.

Those lockdown orders are just beginning to lift, with the Finger Lakes in Phase One of four phases of reopening. We've made it this far in Tompkins County with only limited and contained cases (yaay!) but here's the thing: people are going to begin to travel (from other parts of NY and from other states that are no longer in lock down). People will begin to gather and to go out from their homes more and more. We're already seeing that as we look out our window at the increasing traffic on Route 13.

The results of these actions on virus spread will be felt, not immediately, but several weeks from the actual behavioral changes of our society. Right now, we have a variety of opinions and precautions in place throughout our country. Thus, it is still to be seen how the reopening of businesses and communities will affect our COVID-19 infection rates.

Based on our high standards of customer service, we feel that we most closely align with restaurants in the collective vulnerability we face as hosts and you as clients. At Red Feet, you don't just go through aisles and pick up standardized, factory brands that are marketed on TV. We don't just stand behind plexiglass and check you out once you've done your shopping. As you know, we are right there with you, to introduce you to new labels and to help educate as well as pair wine with your dinner plans. We criss-cross the store as we discuss what works for you, and in a coronavirus world, that requires attention to physical distancing and conversing while we all wear face coverings. We accept this challenge with the same professionalism in which we've always operated--to do our work better than what is expected of us.

In light of these thoughts, our current plan is to open for interior shopping in Phase 3 along with our restaurant colleagues. At this time, that looks to be tentatively around June 12, 2020 if our region proceeds without serious infection outbreaks. Based on our mission of bringing goodness and hospitality to our community, we are commited to keeping you and our valued staff healthy and COVID-free. Though it may be a different procedure than you are used to, we continue to offer personalized service by phone in the same way we do in person.

TAKE ADVANTAGE OF FREE DELIVERY!

Right now, we invite you to take full advantage of our county-wide free delivery service which has an extremely low minimum purchase of $35. You can stay home, stay healthy and receive wine on your porch Monday through Saturday from 3pm-8pm. We offer same day delivery as long as your order is placed by 6:30pm (though we welcome early planning if you live outside the Town of Ithaca).

CURBSIDE PICKUP IS A SNAP!

If you are out grocery shopping and you want immediate possession of your wines and spirits, you can back right up to our door and in 60 seconds, you'll be driving away with the wine you ordered. If you're feeling like an impromptu beverage, you can even call us right from the parking lot and we'll gather up your wishes while you wait (program our telephone number, 607-330-1056 into your cell).

We have two phone lines going all day with our expert staff to advise you and our website is constantly being updated and improved for ease of use. Either way works. If you want to order wine in the middle of the night or you are constantly online anyway, use the website. If you prefer to talk to a wine professional, we welcome your call. You'll pay in advance and pick up is ultra-convenient.

NEW WINES EVERY WEEK

We are stocking our shelves with new wines every week, including crisp, summery whites and refreshing rosés, along with exciting artisanal spirits and barbeque reds. Even though you can’t see the bottles in person, you can review our new arrivals by clicking See All New Arrivals on our home page.

And don’t forget: we love special orders. Tell us what you’d like and we’ll be happy to acquire it for you.

We miss you, yet we remain your loyal wine merchants.

Warmly at your service,
Dewi, Empar and Red Feet Staff

Due to the contagious nature of Covid-19, Red Feet is operating with CURBSIDE PICK-UP and FREE DELIVERY ONLY until the danger of Coronavirus decreases. The interior of our store is closed to in-person shopping and browsing because it puts our staff and clients at too much risk. Your good health and the well being of our staff are our most important priorities.

Curbside pickup and delivery minimizes your contacts greatly, yet allows you to re-stock your favorite supply of wines, ciders and spirits during this challenging time. Now that warmer weather is here, we are bringing on new wines and spirits on a weekly basis (think rosé!)

Our hours remain the same: Monday through Thursday 11am-8pm, Friday and Saturday 10am-8pm, Sunday Noon-6pm.

We will assemble your order asap and we are very flexible in finding ways to help you. You may call from home or the parking lot and we can help you over the phone if that's easier for you. Call (607) 330-1056.

Or you may shop online and arrange pick up or delivery. But don't let the idea of online ordering deter you from getting what you need. Always know that you can call us for any questions or requests. For instance, if you don't see inventory of what you usually get, we would love to discuss options with you. While you may see some items out of stock, we receive large deliveries every Wednesday and Friday and will constantly be re-stocking.

We love you, Tompkins County! Stay in good spirits.

~ Dewi, Empar and the Staff at Red Feet